Module 19: Order Execution SOP & Graded Warranty System establishes end-to-end accountability across manufacturing, shipping, and warranty resolution. Production follows an eight-milestone timeline: T+0 Deposit Receipt → T+3 Raw Material IQC → T+5 Pre-Production Golden Sample Verification → T+8 Upper Cutting & Stitching → T+14 Automated Soling → T+17 Cleaning & Packing → T+18 Pre-Shipment Inspection (PSI) → T+20 Container Sealing & Transfer to Qingdao Port. After-sales protection operates under a three-tiered SLA: P1 Critical Incidents (Safety failure, severe sole delamination > 2%): 24-hour executive response, root-cause investigation, and 100% replacement or financial credit; P2 Moderate Issues (Packaging damage, minor stitch blemish): 48-hour response with spare parts or credit deduction; P3 Minor Consultation: 72-hour engineering feedback.
1. P1 / P2 / P3 After-Sales Warranty Protocol
| Classification | Defect Definition | Factory Response SLA | Compensatory Action |
|---|---|---|---|
| P1: Critical Safety Defect | Toe cap collapse under < 200J, sole peel > 2% of batch, puncture penetration | 24 Hours Initial Report; 48 Hours Joint Lab Analysis | 100% free product replacement or full invoice credit; root cause corrective action plan |
| P2: Functional / Aesthetic | Excess glue line > 2mm, shoebox transit crush, colorway mismatch > Delta E 2.0 | 48 Hours Response | 5%–15% batch credit discount, free replacement shoeboxes or insoles shipped via air |
| P3: Minor Inquiry | Minor trimming burr, carton barcode scan angle query | 72 Hours Response | Standard technical explanation and SOP update for subsequent production lots |
Consult with Gaomi Guanghe's Footwear Engineering Desk
Contact our technical director for custom ASTM/CE test reports, 20GP/40HQ container freight simulation, or rapid 5-day counter-sampling.